FAQ

Frequently Asked Questions (FAQ) — 4LXV OÜ

We’ve put together answers to some of the most common questions about our products, shipping, returns, and services.

1. Orders & Products

Q: Where are your products made?
A: Our products are sourced from trusted suppliers and manufacturers who meet our quality and sustainability standards. We focus on durable, eco-conscious materials whenever possible.

Q: Are your products eco-friendly?
A: Yes. Many of our items are made from recyclable, biodegradable, or sustainably sourced materials. We also use eco-friendly packaging.

Q: Do you offer customization?
A: At this time, we do not offer custom designs, but we are always open to feedback and suggestions for future collections.

2. Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide.

Q: How much does shipping cost?

  • Estonia: Free shipping on all orders.

  • EU: €5 flat rate / Free for orders over €60.

  • International: €18 flat rate / Free for orders over €120.

Q: How long will delivery take?

  • Estonia: 1–3 business days.

  • EU: 3–7 business days.

  • International: 7–15 business days (depending on location).

Q: How can I track my order?
A: Once your order has shipped, you’ll receive a confirmation email with tracking details.

3. Returns & Refunds

Q: What is your return policy?
A: You can return unused items in their original packaging within 30 days of delivery for a refund or exchange.

Q: Are returns free?
A: Yes, returns are free for all customers.

Q: How do I start a return?
A: Please contact us at info@zgmcxg.com with your order number and reason for return.

4. Product Recycling Program

Q: How does the recycling program work?
A: When your 4LXV OÜ product reaches the end of its life, contact us and we’ll arrange free return shipping. We’ll ensure the item is responsibly recycled.

5. Payments

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Q: Is payment secure?
A: Absolutely. All transactions are processed through encrypted payment gateways to protect your information.

6. Contact & Support

Q: How can I contact you?
A: You can reach us at info@zgmcxg.com or call us at +33 684116038 during business hours (Mon–Fri, 9:00 AM – 6:00 PM EET).

Still have questions?
Get in touch via our Contact Page — we’re happy to help!